Process Improvement Office
The Process Improvement Office is located on the third floor of the Miller Building and performs the following functions:
- Coordinates internal and external process improvement and aligns agency and workgroup priorities and projects.
- Designs and implements strategies to improve the products, processes, and services of the LSA.
- Promotes staff development through training opportunities.
Staff List
Name | Title | Phone | |
---|---|---|---|
Karns, Roger | Process Improvement Supervisor | 515.242.6459 | roger.karns@legis.iowa.gov |
Thurmond, Cindy | Process Improvement Officer | 515.725.0153 | cindy.thurmond@legis.iowa.gov |