Dedicated to Making Good
The Office of Ombudsman was established by and operates under the authority of Iowa Code Chapter 2C. The office has adopted rules, Iowa Administrative Code , regarding the office's organization, practices and procedures.
The Office of Ombudsman serves as an independent and impartial agency to which citizens can air their grievances about government. By facilitating communications between citizens and government and making recommendations to improve administrative practices and procedures, the Ombudsman promotes responsiveness and quality in government.
The Ombudsman has authority to investigate complaints about Iowa state and local government, with certain exceptions. The Ombudsman attempts to resolve most problems informally. Following an investigation, the Ombudsman may make findings and recommendations and publish a report.
Ombuds Day, October 11, 2018, recognizes the ombudsman profession, which serves as an informal channel for citizens to have their grievances reviewed by an impartial third party. Public- and private-sector Ombudsman offices enhance governance, ethics, and risk management strategies, and contribute to the overall well-being and functionality of government, organizations, and the public. The annual recognition, which comes on the second Thursday of October, is a declaration of the American Bar Association's Dispute Resolution Section.NEWS RELEASE AND ANNUAL REPORT (all)all)all)