photo of Ola Babcock Miller Building

Dedicated to Making Good
Government Better

photo of Ombudsman
Ruth H. Cooperrider
Iowa Ombudsman

Our Mission

The Office of Ombudsman was established by and operates under the authority of Iowa Code Chapter 2C. The office has adopted rules, Iowa Administrative Code [141], regarding the office's organization, practices and procedures.

The Office of Ombudsman serves as an independent and impartial agency to which citizens can air their grievances about government. By facilitating communications between citizens and government and making recommendations to improve administrative practices and procedures, the Ombudsman promotes responsiveness and quality in government.

The Ombudsman has authority to investigate complaints about Iowa state and local government, with certain exceptions. The Ombudsman attempts to resolve most problems informally. Following an investigation, the Ombudsman may make findings and recommendations and publish a report.



News

ANNUAL REPORT FOR CALENDAR YEAR 2013
  • Report: 2013 Annual Report


  • NEWS RELEASE AND INVESTIGATIVE REPORT 9-11-13
  • Press Release: Iowa Department of Human Services
  • Report: Investigation of the Iowa Department of Human Services' Oversight of a Child Care Center


  • OFFICE NAME CHANGE 7-1-13
  • Effective July 1, 2013, our office name was officially changed by law to the Office of Ombudsman. Prior to that, it had been the Office of Citizens' Aide. After the office was created in 1972, it became more commonly referred to as the Ombudsman's office. The term Ombudsman has been used by various governments around the world, since the first Ombudsman was created by the Parliament of Sweden in 1809, to refer to a public official who has authority to investigate and resolve citizen complaints about the administrative acts of government.