House Journal: Page 1007: Monday, April 2, 2001
Page 8
1 electronic voice recording of consumer messages. A
2 combination of live operators or recorders may be
3 used. If a recorder is used, the company shall
4 attempt to contact each consumer no later than the
5 next business day following the date of the recording.
6 4. A prepaid calling card company shall use the
7 following billing standards:
8 a. A prepaid calling card company shall only
9 charge a consumer for conversation time used plus
10 applicable surcharges.
11 b. The billing increment used by a prepaid calling
12 card company shall not exceed one minute.
13 c. Conversation time of less than a full minute
14 shall not be rounded up beyond the next full minute.
15 5. Cards that do not have a specific expiration
16 period printed on the card, and that have a balance of
17 service remaining, shall be considered active for a
18 minimum of one year from the date of first use, or if
19 recharged, from the date of the last recharge.
20 6. A prepaid calling card company shall have a
21 refund policy that meets all of the following minimum
22 requirements:
23 a. For prepaid calling services that are rendered
24 unusable for reasons beyond the consumer's control,
25 and have not exceeded the expiration period, a prepaid
26 calling card company shall provide a refund equal to
27 the value remaining in the account.
28 b. Each company may, but shall not be required to,
29 provide a refund when a card has been lost or stolen.
30 c. Refunds may be cash or replacement service, at
31 the prepaid calling card company's option, but must be
32 made to the consumer within sixty days of the request
33 for a refund by the consumer.
34 7. All cards sold by a prepaid calling card
35 company in Iowa after July 1, 2001, shall comply with
36 this section.
37 Sec. 8. NEW SECTION. 476B.8 INVESTIGATIONS -
38 CIVIL ACTIONS - CIVIL PENALTY - OTHER REMEDIES.
39 1. A violation of this chapter is a violation of
40 section 714.16, subsection 2, paragraph "a". All the
41 powers conferred upon the attorney general to
42 accomplish the objectives and carry out the duties
43 prescribed pursuant to section 714.16 are also
44 conferred upon the attorney general to enforce this
45 chapter, including, but not limited to, the power to
46 issue subpoenas, adopt rules pursuant to chapter 17A
47 which shall have the force of law, and seek injunctive
48 relief and civil penalties.
49 2. In seeking reimbursement pursuant to section
50 714.16, subsection 7, from a person who has committed
© 2001 Cornell College and
League of Women Voters of Iowa
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