House Journal: Page 1268: Tuesday, April 9, 2002
31 calling services.
32 b. All applicable surcharges.
33 c. The expiration policy for the prepaid calling
34 services, if applicable.
35 The company shall insure by contract with its
36 retailers or distributors that the information is
37 provided to the consumer.
38 2. A prepaid calling card company shall legibly
39 print all of the following information on the prepaid
40 calling card:
41 a. The name of the prepaid calling card company,
42 as registered with the secretary of state.
43 b. A toll-free customer service number.
44 c. A toll-free network access number.
45 d. The authorization code, if such a code is
46 required to access telecommunications service.
47 3. A prepaid calling card company shall provide
48 all of the following information and services through
49 its customer service telephone number:
50 a. Rates and surcharges.
Page 8
1 b. Balance of use in account.
2 c. Expiration date or period, if applicable.
3 d. A live operator to answer incoming calls
4 twenty-four hours a day, seven days a week, or
5 electronic voice recording of consumer messages. A
6 combination of live operators or recorders may be
7 used. If a recorder is used, the company shall
8 attempt to contact each consumer no later than the
9 next business day following the date of the recording.
10 4. A prepaid calling card company shall use the
11 following billing standards:
12 a. A prepaid calling card company shall only
13 charge a consumer for conversation time used plus
14 applicable surcharges.
15 b. The billing increment used by a prepaid calling
16 card company shall not exceed one minute.
17 c. Conversation time of less than a full minute
18 shall not be rounded up beyond the next full minute.
19 5. Cards that do not have a specific expiration
20 period printed on the card, and that have a balance of
21 service remaining, shall be considered active for a
22 minimum of one year from the date of first use, or if
23 recharged, from the date of the last recharge.
24 6. A prepaid calling card company shall have a
25 refund policy that meets all of the following minimum
26 requirements:
27 a. For prepaid calling services that are rendered
28 unusable for reasons beyond the consumer's control,
29 and have not exceeded the expiration period, a prepaid
© 2002 Cornell College and
League of Women Voters of Iowa
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