HF 2134 (LSB 5929YH (2) 85)

HOUSE FILE 2134

BY  PETTENGILL

A BILL FOR

An Act requiring the department of human services to conduct lean projects for its customer service operations.
BE IT ENACTED BY THE GENERAL ASSEMBLY OF THE STATE OF IOWA:

    Section 1.  DEPARTMENT OF HUMAN SERVICES —— CUSTOMER SERVICE OPERATIONS —— LEAN PROJECTS —— FY 2014-2015.  For the fiscal year beginning July 1, 2014, the department of human services shall budget for, plan, and conduct lean projects as described in section 8.70 for its customer services operations with a focus on improving communication and timely responses to service providers and clients. The department shall coordinate its activities with the office of lean enterprise established in section 8.70 in developing plans to conduct lean projects as required by this section.
EXPLANATION
The inclusion of this explanation does not constitute agreement with

the explanation’s substance by the members of the general assembly.
   This bill requires, for FY 2014-2015, the department of human services to budget for, plan, and conduct lean projects as described in Code section 8.70 for its customer services operations with a focus on improving communication and timely responses to service providers and clients.