House
File
2134
-
Introduced
HOUSE
FILE
2134
BY
PETTENGILL
A
BILL
FOR
An
Act
requiring
the
department
of
human
services
to
conduct
1
lean
projects
for
its
customer
service
operations.
2
BE
IT
ENACTED
BY
THE
GENERAL
ASSEMBLY
OF
THE
STATE
OF
IOWA:
3
TLSB
5929YH
(2)
85
ec/rj
H.F.
2134
Section
1.
DEPARTMENT
OF
HUMAN
SERVICES
——
CUSTOMER
SERVICE
1
OPERATIONS
——
LEAN
PROJECTS
——
FY
2014-2015.
For
the
fiscal
2
year
beginning
July
1,
2014,
the
department
of
human
services
3
shall
budget
for,
plan,
and
conduct
lean
projects
as
described
4
in
section
8.70
for
its
customer
services
operations
with
5
a
focus
on
improving
communication
and
timely
responses
to
6
service
providers
and
clients.
The
department
shall
coordinate
7
its
activities
with
the
office
of
lean
enterprise
established
8
in
section
8.70
in
developing
plans
to
conduct
lean
projects
as
9
required
by
this
section.
10
EXPLANATION
11
The
inclusion
of
this
explanation
does
not
constitute
agreement
with
12
the
explanation’s
substance
by
the
members
of
the
general
assembly.
13
This
bill
requires,
for
FY
2014-2015,
the
department
of
14
human
services
to
budget
for,
plan,
and
conduct
lean
projects
15
as
described
in
Code
section
8.70
for
its
customer
services
16
operations
with
a
focus
on
improving
communication
and
timely
17
responses
to
service
providers
and
clients.
18
-1-
LSB
5929YH
(2)
85
ec/rj
1/
1