House Amendment 8544


PAG LIN

     1  1    Amend Senate File 2324, as amended, passed, and
     1  2 reprinted by the Senate, as follows:
     1  3 #1.  Page 5, after line 29 by inserting:
     1  4    <Sec. ___.  Section 477A.8, Code 2009, is amended to
     1  5 read as follows:
     1  6    477A.8  Customer service standards.
     1  7    1.  The holder of a certificate of franchise
     1  8 authority shall comply with customer service
     1  9 requirements consistent with those contained in 47
     1 10 C.F.R. { 76.309, and established by the board, and
     1 11 shall maintain a local or toll=free telephone number
     1 12 for customer service contact.
     1 13    2.  The holder of a certificate of franchise
     1 14 authority shall implement an informal process for
     1 15 handling inquiries from municipalities and customers
     1 16 concerning billing events, service issues, and other
     1 17 complaints. If an issue is not resolved through
     1 18 this informal process, a municipality may request a
     1 19 confidential nonbinding mediation with the holder
     1 20 of a certificate of franchise authority, with the
     1 21 costs of such mediation to be shared equally between
     1 22 the municipality and the holder of a certificate of
     1 23 franchise authority.
     1 24    3.  A holder of a certificate of franchise authority
     1 25 issued under this chapter or a customer, in lieu of
     1 26 or in addition to requesting confidential nonbinding
     1 27 mediation pursuant to subsection 2, may refer an
     1 28 issue or complaint to the board, which shall possess
     1 29 regulatory authority with regard to unresolved issues
     1 30 or complaints.  The board shall monitor the number of
     1 31 issues referred to the board or complaints received
     1 32 and the nature of those issues or complaints, and may
     1 33 investigate an issue or complaint, conduct informal
     1 34 hearings, and, if determined to be warranted, require
     1 35 remedial or corrective action on the part of a holder
     1 36 of a certificate of franchise authority issued under
     1 37 this chapter.>
     1 38 #2.  By renumbering as necessary.


                                        
          SANDS of Louisa
          SF2324.2507 (2) 83
          rn/rj

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