191—59.5 (510B) Complaints.
	 59.5(1) Each pharmacy benefits manager shall develop an internal system to record and report complaints. This system shall include but not be limited to:
	  a.   	 Complaints from the pharmacy indicating the reason for the complaint and factual documentation to support the complaint;
	  b.   	 Contact name, address and telephone number of the pharmacy benefits manager;
	  c.   	 Contact name, address and telephone number of the pharmacy;
	  d.   	 Prescription number;
	  e.   	 Prescription reimbursement amount for disputed claim(s);
	  f.   	 Disputed prescription claim payment date(s);
	  g.   	 Plan benefits certificate.
	 59.5(2) A summary of all complaints as outlined in subrule 59.5(1) received by the pharmacy benefits manager shall be submitted to the commissioner on a quarterly basis within 30 days after the calendar quarter has ended.