321—9.13 (231) Accountability measures.
	 9.13(1) The committee shall use a standardized form developed by the department, to be completed by the secretary, to specify issues and concerns identified by residents, the facility’s response, and whether the matter has been resolved.
	 9.13(2) An issue or concern shall be designated as resolved when the committee and the facility agree it has been resolved. If there are unresolved issues and the facility disagrees with the committee’s determination regarding the resolution of an issue or concern, the facility may request a review by the resident’s advocate/ombudsman by submitting a written request within 20 calendar days of receipt of the form described in this rule.
	 9.13(3) Upon receipt of a request for review, the resident’s advocate/ombudsman shall contact the facility administrator and the chairperson of the resident advocate committee to discuss the request. The resident’s advocate/ombudsman has the discretion to:
	  a.   	 Uphold the committee’s determination,
	  b.   	 Designate the issue or concern as resolved, or
	  c.   	 Redefine the issue or concern as a means to negotiate a compromise.
	 9.13(4) The decision of the resident’s advocate/ombudsman shall be made within 20 calendar days of the receipt of a request for review. Additional time may be allotted by agreement of the resident advocate committee and the facility administrator.
	 9.13(5) An aggrieved party has 30 calendar days from the receipt of written notice of the decision of the resident’s advocate/ombudsman to request a hearing pursuant to 321 IAC 13.
	 9.13(6) All appeals and judicial review shall be conducted pursuant to 321 IAC 13.