141—2.3(2C) Institutional communications.
	2.3(1) Correspondence. Any correspondence from a person confined or residing in an institution or facility under the control of an agency shall be forwarded, unopened and without undue delay, to the office of ombudsman by the institution or facility. Any correspondence from the office of ombudsman to such a person shall be delivered, unopened and without undue delay, by the institution or facility to that person.
	2.3(2) Telephonic communication. A telephonic communication between a person confined or residing in an institution or facility under an agency’s control and any staff member of the office of ombudsman shall not be monitored by any officer or employee of that agency.
[Adopted and published 10/26/16 pursuant to Iowa Code section 2C.9(5), effective 11/1/16]