199—22.2 (476) Records and reports.
	 22.2(1) Evaluation of records. Each telephone utility has the obligation to continually study and evaluate its records and reports to ensure that any irregularities in service that may cause customer or user dissatisfaction or complaint are corrected expeditiously and that all phases of construction, equipment maintenance or operation are satisfactory.
	 22.2(2) Location and retention of records. Unless otherwise specified in this chapter, all records required by these rules shall be kept and preserved in accordance with the applicable provisions of Chapter 18 of the board’s rules, Utility Records.
Where a telephone utility is operated in conjunction with any other enterprise, suitable records shall be maintained so that the results of the telephone operation may be determined upon reasonable notice and request by the board.
	 22.2(3) Tariffs to be filed with the board. The utility, including an alternative operator services company, shall file its tariff with the board, and shall maintain such tariff filing in a current status. A copy of the same tariff shall also be on file in all business offices of the telephone utility and shall be available for inspection by the public.
The tariff shall be classified, designated, arranged, and submitted so as to conform to the requirements of this chapter or board order. Provisions of the schedules shall be definite and so stated as to minimize ambiguity or the possibility of misinterpretation. The form, identification, and content of tariffs shall be in accordance with these rules unless otherwise provided.
Utilities which are not subject to the rate regulation provided for by Iowa Code chapter 476 shall not file schedules of rates unless required by another rule or by board order. Nothing contained in these rules shall be deemed to relieve any utility of the requirement of furnishing any of these same schedules or contracts which are needed by the board in the performance of the board’s duties upon request to do so by the board. Every telephone utility shall make the schedule of its rates readily available to customers on the utility’s Web site, if the utility has one, or by mail, upon request.
	 22.2(4) Form and identification. All tariffs shall conform to the following rules.
	  a.   	 The tariff shall be printed, typewritten or otherwise reproduced on 8½ x 11-inch sheets of white paper equal in durability to 20-pound bond paper with 25 percent cotton or rag content so as to result in a clear and permanent record. The sheets of the tariff should be ruled or spaced to set off a border on the left side suitable for binding. In the case of utilities subject to regulation by any federal agency the format of sheets of tariff as filed with the board may be the same format as is required by the federal agency, provided that the rules of the board as to title page; identity of superseding, replacing or revising sheets; identity of amending sheets; identity of the filing utility, issuing official, date of issue and effective date; and the words “Filed with the board” shall be applied to modify the federal agency format for the purposes of filing with this board.
	  b.   	 The title page of every tariff and supplement shall show in the order named:
	 (1) 	 The first page shall be the title page which shall show:
(Name of Public Utility)
Telephone Tariff
Filed with
Iowa Utilities Board
______________________________(date)
	 (2) 	 When a tariff is to be superseded or replaced in its entirety, the replacing tariff shall show on its title page that it is a revision of a tariff on file.
	 (3) 	 When a revision or amendment is made to a filed tariff, the revision or amendment shall show on each sheet the designation of the original tariff or the number of the immediate preceding revision or amendment which it replaces. (See exhibit A)
	 (4) 	 When a new part of a tariff eliminates an existing part of a tariff it shall so state and clearly identify the part eliminated. (See exhibit A)
	  c.   	 Any tariff modifications as defined above shall be marked in the right-hand margin of the replacing tariff sheet with symbols as here described to indicate the place, nature and extent of the change in text.
—Symbols—
(C)—Changed regulation
(D)—Discontinued rate or regulation
(I)—Increase in rate
(N)—New rate or regulation
(R)—Reduction in rate
(T)—Change in text only
	  d.   	 All sheets except the title page shall have, in addition to the above-stated requirements, the following further information:
	 (1) 	 (Name of public utility) Telephone Tariff under which shall be set forth the words “Filed with board.” If the utility is not a corporation, and a trade name is used, the name of the individual or partners must precede the trade name.
	 (2) 	 Issuing official and issue date.
	 (3) 	 Effective date (to be left blank by rate-regulated utilities).

EXHIBIT A	
	 Telephone Tariff	
(Name of Company)	 	 	
Filed with board.	 	 	
 	 	Part No. 		
		Sheet No. 		
Canceling (or revising) 		Sheet No. 		
Amending 		Sheet No. 		
 	EXAMPLE	 	
Issued 		Effective 		
(Date)	 	(Date)	
By 		
	 22.2(5) Content of tariffs.
	  a.   	 A table of contents listing tariff sections in the order in which they appear showing the sheet number of the first page of each rate schedule or other section. In the event the utility filing the tariff elects to segregate a section such as general rules from other sections, it may at its option prepare a separate table of contents or index for each such segregated section.
	  b.   	 Local exchange utilities shall file a map which shall clearly define the base rate boundary and any rural or special zones that are set forth in the tariff. The boundary line location on such maps shall be delineated from fixed reference points.
	  c.   	 The period during which the billed amount may be paid before the account becomes delinquent shall be specified. Where net and gross amounts are billed, the difference between net and gross is a late payment charge and the amount shall be specified.
	  d.   	 Forms of standard contracts required of customers for the various types of service available other than those which are defined elsewhere in the tariff.
	  e.   	 A designation, by exchange, of the EAS to other exchanges.
	  f.   	 The list of exchange areas served.
	  g.   	 Definitions of classes of customers.
	  h.   	 Extension rules, under which extensions of service will be made, indicating what portion of the extension or cost thereof will be furnished by the utility; and if the rule is based on cost, the items of cost included as required in 22.3(6).
	  i.   	 The type of construction which the utility requires the customer to provide if in excess of the Iowa electrical safety code or the requirements of the municipality having jurisdiction, whichever may be the most stringent in any particular.
	  j.   	 Statement of the type of special construction commonly requested by customers which the utility allows to be connected, and the terms upon which such construction will be permitted, with due provision for the avoidance of unjust discrimination as between customers who request special construction and those who do not. This applies, for example, to a case where a customer desires underground service in overhead territory.
	  k.   	 Rules with which prospective customers must comply as a condition of receiving service.
	  l.   	 Notice by customer required for having service discontinued.
	  m.   	 Rules covering temporary service.
	  n.   	 Rules covering the type of equipment which may or may not be connected.
	  o.   	 Rules on billing periods, bill issuance, notice of delinquency, refusal of service, service disconnection and reconnection and customer account termination for nonpayment of bill.
	  p.   	 Rescinded IAB 12/21/05, effective 1/25/06.
	  q.   	 Customer deposit rules which cover when deposits are required, how the amounts of required deposits are calculated, requests for additional deposits, interest on deposits, records maintained, issuance of receipts to customers, replacement of lost receipts, refunds and unclaimed deposit disposition.
	  r.   	 A separate glossary of all acronyms and trade names used.
	  s.   	 A general explanation of each regulated service offering available from the utility.
	  t.   to  v.   Rescinded IAB 12/21/05, effective 1/25/06.
	 22.2(6) Information to be filed with the board.
	  a.   	 Each utility shall file with the board the name, title, address, and telephone number of the person who is authorized to receive, act upon, and respond to communications from the board in connection with the following:
	 (1) 	 General management duties.
	 (2) 	 Customer relations (complaints).
	 (3) 	 Engineering operations.
	 (4) 	 Outages, including those occurring during nonoffice hours, pursuant to paragraph 22.2(8)“d.”
	  b.   	 A copy of a new directory being distributed to customers.
	 22.2(7) Universal service certification application. Rescinded IAB 10/25/06, effective 11/29/06.
	 22.2(8) Outage reporting requirements. Rescinded IAB 2/10/10, effective 3/17/10.
This rule is intended to implement Iowa Code section 476.2.
[ARC 7826B, IAB 6/3/09, effective 7/8/09; ARC 8516B, IAB 2/10/10, effective 3/17/10]