481—5.11(17A,22) Consensual disclosure of confidential records.
	5.11(1) Consent to disclosure by a subject individual. To the extent permitted by law, the subject may consent in writing to agency disclosure of confidential records as provided in rule 481—5.7(17A,22).
	5.11(2) Complaints to public officials. A letter from a subject of a confidential record to a public official which seeks the official’s intervention on behalf of the subject in a matter that involves the agency may to the extent permitted by law be treated as an authorization to release sufficient information about the subject to the official to resolve the matter.
	5.11(3) Obtaining information from a third party. The department of inspections and appeals occasionally requests personally identifiable information from third parties during the course of its authorized audits, investigations, hearings or inspections. Requests to third parties for this information involve the release of confidential identifying information and shall be made in accordance with the department’s pertinent statutory authority.
	5.11(4) Child support recovery unit. Information shared by or with the child support recovery unit of the department of human services pursuant to Iowa Code chapter 252J  shall only be used as set forth in Iowa Code section 252J.2(4).
[ARC 6862C, IAB 2/8/23, effective 3/15/23]