441—10.3(8A) Liability file. The department may provide the department of administrative services a liability file.
	10.3(1) Contents. With respect to each individual debtor, the liability file shall contain the following:
	a. 	Information relevant to the identification of the debtor, as required by the department of administrative services and including the debtor’s name and social security number or federal identification number,
	b. 	The amount of liability, and
	c. 	A written statement declaring the debt to have occurred.
	10.3(2) Certification. The department shall certify the liability file at least semiannually, as required by the department of administrative services.
	10.3(3) Updates. The department shall update the liability file:
	a. 	When necessary to reflect new debtors, and
	b. 	When the status of a debt changes due to payment of the debt, invalidation of the liability, alternate payment arrangements with the debtor, bankruptcy, or other factors.
	10.3(4) Due diligence.
	a. 	Before submitting debtor information to the outstanding liability file, the department shall make a good-faith attempt to collect from the debtor. Such attempt shall include at least all of the following:
	(1)	A telephone call requesting payment.
	(2)	A letter to the debtor’s last discernible address requesting payment within 15 days.
	b. 	The department shall document due diligence and retain such documentation.
[ARC 2567C, IAB 6/8/16, effective 7/13/16; Editorial change: IAC Supplement 1/24/24]