481—5.11(17A,22) Consensual disclosure of confidential records.
	5.11(1) Consent to disclosure by a subject individual. To the extent permitted by law, the subject may consent in writing to agency disclosure of confidential records as provided in rule 481—5.7(17A,22).
	5.11(2) Complaints to public officials. A letter from a subject of a confidential record to a public official which seeks the official’s intervention on behalf of the subject in a matter that involves the agency may to the extent permitted by law be treated as an authorization to release sufficient information about the subject to the official to resolve the matter.
	5.11(3) Obtaining information from a third party. The department of inspections and appeals occasionally requests personally identifiable information from third parties during the course of its authorized audits, investigations, hearings or inspections. Requests to third parties for this information involve the release of confidential identifying information. These requests shall be made according to the following rules:
481—21.3(10A) indicates when the department may review trust account records.
481—72.3(10A) describes investigation procedures including forms used by food stamp investigators.
481—73.6(10A) explains audit investigative procedures used in Medicaid provider audits or investigations.
481—74.3(10A) describes procedures used to investigate possible public assistance fraud.
	5.11(4) Child support recovery unit. Under the provision of Iowa Code Supplement section 252J.2(4), the department may share information with the child support recovery unit of the department of human services through manual or automated means for the sole purpose of identifying licensees or license applicants subject to enforcement under Iowa Code Supplement chapter 252J or 598.