761—524.2 (325A) General information.
	 524.2(1) Information and location. Applications, forms and information on motor carrier permits and motor carrier certificates are available by mail from the Office of Motor Carrier Services, Iowa Department of Transportation, P.O. Box 10382, Des Moines, Iowa 50306-0382; in person at 6310 SE Convenience Blvd., Ankeny, Iowa; by telephone at (515)237-3224; or by facsimile at (515)237-3354.
	 524.2(2) Waiver of rules. In accordance with 761—Chapter 11, the director of transportation may, in response to a petition, waive provisions of this chapter. A waiver shall not be granted unless the director finds that special or emergency circumstances exist.
“Special or emergency circumstances” means one or more of the following:
	  1. 	 Circumstances where the movement is necessary to cooperate with cities, counties, other state agencies or other states in response to a national or other disaster.
	  2. 	 Circumstances where the movement is necessary to cooperate with national defense officials.
	  3. 	 Circumstances where the movement is necessary to cooperate with public or private utilities in order to maintain their public services.
	  4. 	 Circumstances where the movement is essential to ensure safety and protection of any person or property due to events such as, but not limited to, pollution of natural resources, a potential fire or an explosion.
	  5. 	 Circumstances where weather or transportation problems create an undue hardship for citizens of the state of Iowa.
	  6. 	 Circumstances where movement involves emergency-type vehicles.
	  7. 	 Uncommon or extraordinary circumstances where the movement is essential to the existence of an Iowa business and the move may be accomplished without causing undue hazards to the safety of the traveling public or undue damage to private or public property.
	 524.2(3) Complaints. Complaints against motor carriers pertaining to the provisions of this chapter shall be submitted in writing to the office of motor carrier services.