Text: HF00368 Text: HF00370 Text: HF00300 - HF00399 Text: HF Index Bills and Amendments: General Index Bill History: General Index
PAG LIN
1 1 Section 1. Section 217.42, subsection 2, Code 2003, is
1 2 amended to read as follows:
1 3 2. The department shall maintain an office in each county.
1 4 Based on the annual appropriations for field operations, the
1 5 department shall strive to maintain a full-time presence in
1 6 each county. If it is not possible to maintain a full-time
1 7 presence in each county, the department shall either have
1 8 staff present in the office during regular business hours at
1 9 least three days per week or assure that if telephone calls
1 10 made to that office during regular business hours are
1 11 transferred to another office, the calls shall be answered
1 12 directly by a staff person and not by an electronic system.
1 13 In any event, if it is not possible to maintain a full-time
1 14 presence in a county office, the department shall provide
1 15 staff based on its caseweight system to assure the provision
1 16 of services. The department shall consult with the county
1 17 boards of supervisors of those counties regarding staffing
1 18 prior to any modification of office hours.
1 19 EXPLANATION
1 20 This bill establishes minimum requirements for the staffing
1 21 of the county offices maintained by the department of human
1 22 services. Under Code section 217.42, if the department does
1 23 not maintain a full-time presence in the department's county
1 24 office, the department is required to utilize its caseweight
1 25 system to assure provision of services. The bill requires the
1 26 department to either have staff present in the office during
1 27 regular business hours at least three days per week to assure
1 28 that if telephone calls made to that office during regular
1 29 business hours are transferred to another office, the calls
1 30 are answered directly by a staff person and not by an
1 31 electronic system.
1 32 LSB 2830HH 80
1 33 jp/cf/24
Text: HF00368 Text: HF00370 Text: HF00300 - HF00399 Text: HF Index Bills and Amendments: General Index Bill History: General Index
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