421—21.14(216A,PL97-35) Client appeal and hearing. Eligible entities shall adopt a client appeal and hearing procedure to address CSBG client complaints. The procedure shall be used for all clients to file a complaint for the services or benefits provided by the eligible entity and funded solely by the CSBG. The procedure shall also be used when a community action program, co-funded with the eligible entity’s CSBG funds, does not have a community action program-specific client appeal and hearing procedure.
[ARC 6101C, IAB 12/29/21, effective 2/2/22]