191—41.8 (514B) Complaints.
	 41.8(1) Each LSO shall provide in its bylaws for a system to resolve and record complaints.
	 41.8(2) The complaint system shall provide for the resolution of the following kinds of complaints and the recording of the information required to be reported to the commissioner.
	  a.   	 Complaints about the quality of health care services provided by the LSO.
	  b.   	 Complaints about the availability of such services.
	  c.   	 Complaints relating to enrollee participation in the operation of the LSO.
	 41.8(3) The complaints record shall be included in the annual report to the commissioner.
	 41.8(4) All complaint files shall be retained by the LSO until the examination for the period during which the complaint was received has been completed.